# Know what was agreed with every customer, and what changed since

> Know what was agreed with every customer and what changed since. Mnemo learns discounts and custom terms from your CRM, inbox, and Slack, with the source.

Canonical URL: https://mnemohq.com/use-cases/sales

Discounts, custom terms, and side agreements get made in email threads and call notes, then go missing at renewal time. Mnemo learns them from your CRM, inbox, and Slack, keeps the latest version on top, and links each one to where it was agreed.

Illustrative example (# account-northwind): "What price did we agree for Northwind's renewal?" Mnemo: "12% off list for two years, agreed in the March renewal email." Source: renewal email · Mar 12. It replaces: 8% off list (2025 contract).

## What your team gets

### Commitments with a paper trail

Each discount, exception, and custom term links back to the email, note, or CRM record it came from.

### Renewals without the digging

See what changed on an account since the last renewal, in order and with dates, before the call.

### Clean account handoffs

When an account changes owner, the new rep can ask why it's set up the way it is instead of guessing.

## From the tools this work already happens in

No new process, and Mnemo needs no software on employee laptops. An admin connects each tool once, and Mnemo backfills its history and keeps syncing.

Sources for this use case: Salesforce, HubSpot, Gmail, Outlook, Slack, Google Calendar. All connectors: https://mnemohq.com/connectors

## Common questions

### Does it work with our CRM?

Mnemo connects to Salesforce and HubSpot, plus Gmail, Outlook, and Slack, so terms agreed outside the CRM are covered too.

### Where does account data live?

In your workspace, hosted in the US and isolated from every other customer. Data is encrypted in transit and at rest, and paid plans include an audit log of workspace activity.

### How long does setup take?

Connecting a tool takes a few minutes. Mnemo backfills its history in the background, and how long that runs depends on how much there is.

## See it on your own work

Book a demo (https://mnemohq.com/contact#demo) and we'll walk through it with your tools and your questions, or start free and connect your first source today.

## Explore Mnemo

- [Book a demo](https://mnemohq.com/contact#demo)
- [Mnemo API documentation](https://mnemohq.com/docs)
- [Use cases](https://mnemohq.com/use-cases)
- [Pricing](https://mnemohq.com/pricing)
- [Benchmarks](https://mnemohq.com/benchmarks)
- [Company Brain for Slack](https://mnemohq.com/brain)
- [Ask Mnemo widget](https://mnemohq.com/widget)
- [People — one memory container per person](https://mnemohq.com/people)
- [Data-source connectors](https://mnemohq.com/connectors)
- [Framework integrations](https://mnemohq.com/integrations)
- [Trust and security](https://mnemohq.com/trust)
- [Contact](https://mnemohq.com/contact)
- [llms.txt](https://mnemohq.com/llms.txt)
- [OpenAPI 3.1 specification](https://mnemohq.com/openapi.json)

---

This is the Markdown representation of https://mnemohq.com/use-cases/sales, served by content negotiation on `Accept: text/markdown`. Machine-readable index: https://mnemohq.com/llms.txt · https://mnemohq.com/openapi.json · https://mnemohq.com/sitemap.xml